Company Information: 

Adiuvo Website: https://www.adiuvo.org.uk/

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About Adiuvo (Ah–dee–you–voe), Latin for "to help," is an award-winning, independent market leader providing critical operational support to property managers across the UK and Ireland since 2007.

Founded by two property managers, Colin and Julianne Stokes, we remain wholly owned by them, committed to our original vision of excellence and partnership. We've scaled from a kitchen table start to managing over 1,000,000 Units (2024 milestone), a growth achieved through continuous investment in our people and technology.

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We're pioneering the industry, having launched Adi & Eve, our first AI product, in 2023 to drive efficiency and transform service delivery. Our excellence is recognized through awards, including the 2023 ARMA Ace Partner of the Year title. We handle complex, critical situations with precision, managing nearly 440,000 total interactions in 2024. We foster a supportive, collaborative environment. Join us to integrate advanced AI and proprietary systems as we strive to become the industry's ultimate "property services partner". If you are Forward-Thinking and Committed to Excellence, your role will directly impact the success of property managers and the quality of life for thousands of residents.
 

Job Description:

Reports to: Direct line Manager, Associate Directors & Directors.

Job Purpose: To provide administrative and operational support across the business. The Office Administrator ensures the smooth flow of office procedures and supports key stakeholders-including the Direct Line Manager and C - Suite through effective organisation, communication, data management and secretarial support.
 

Key Accountabilities:

• Responding to queries via telephone and email in a professional and timely manner;
• Managing Reminders on Adiuvo Live;
• Handling incoming phone calls and directing them appropriately;
• Monitoring and actioning shared mailbox communications efficiently;
• Collaborating with other Line Manager and other Office Administrators on advanced Excel-based tasks;
• Uploading documentation and supporting internal processes as required;
• Assists with new client and user account setups;
• Retrieving and sharing call recordings as requested;
• Maintaining accurate and up-to-date system information;
• Provides general administrative support to the management team;
• Supports wider company administrative needs on an ad hoc basis;
• Interacts with C Suite and carries out their requests;
• Performs various business support activities, including data handling and report
generation;
• Entering and updating client details in reporting spreadsheets;
• Monitoring and reconciling unit update sheets for discrepancies;
• Generating and updating reports to support other departments;
• Ad hoc functional requests and supports.

The list of accountabilities above illustrates the work of the Office Administrator but is not exhaustive and other duties may be allocated in line with the requirements of the role.
 

Skills Required:

• Exceptional attention to detail and high levels of accuracy;
• Ability to work independently and collaboratively;
• Strong organisational and time management skills, with the ability to prioritise effectively;
• Advanced proficiency in MS Office, particularly Excel (including formulae, pivot tables, and data handling);
• Effective verbal and written communication skills across varied audiences;
• Excellent Time Management Skills;
• Customer service excellence and a professional telephone manner;
• High-speed, accurate typing skills;
• Solid record-keeping and documentation practices;
• Proactive and solution-oriented approach.
 

Attitude and Behavior:

• Friendly, approachable, and enthusiastic;
• Client-focused and service-oriented;
• Flexible and adaptable to changing priorities;
• Trustworthy with the ability to handle sensitive information appropriately;
• Good judgement and problem-solving ability;
• Strong interpersonal skills and the ability to build positive working relationships;
• Cultural sensitivity and awareness;
• Ability to build good, strong and positive working relationships with cross functional teams;
• A proactive, collaborative team player.

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Last Date: As soon as possible